FAQs

Frequently Asked Questions

Find quick answers to some of the most common questions about shopping, delivery, payments and orders at ZAK Home & Lighting.

What products does ZAK Home & Lighting sell?

We offer a wide range of products including lighting, electrical items, homeware, kitchenware, cookware, fans, glassware, giftware and other everyday essentials.

Do you deliver across South Africa?

Yes. We deliver to most locations across South Africa through trusted courier partners.

How long does delivery take?

Delivery times generally range from 2–10 business days, depending on your location, product availability and courier service. Weekends and public holidays are excluded.

How much does delivery cost?

Delivery charges are calculated at checkout based on your delivery location, parcel size and weight. Any available free-delivery offers will be shown on the website.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation with your tracking details. You can use these details to follow your delivery.

What payment methods do you accept?

We offer secure online payment options through our available payment providers. The payment methods available to you will be displayed during checkout.

Can I cancel or change my order?

Orders can only be changed or cancelled before they are processed for dispatch. Please contact us as soon as possible if you need assistance.

What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery and provide your order number along with clear photos of the product and packaging. We will review the issue and assist with the appropriate solution.

What is your returns policy?

Eligible products can be returned in accordance with our Refund & Returns Policy and applicable South African consumer law.

For complete details, please visit our Refund & Returns page.

Do your products come with a warranty?

Where applicable, products are covered by a manufacturer’s warranty. Warranty periods and conditions vary by product and manufacturer.

How can I contact ZAK Home & Lighting?

For product enquiries, order assistance or general support, please visit our Contact Us page and send us a message. Our team will get back to you as soon as possible during business hours.