Refund and Returns Policy

Returns & Refund Policy

At ZAK Home & Lighting, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we will do our best to resolve the matter fairly and in accordance with applicable South African consumer law.

Please read this policy carefully before requesting a return or refund.

– Return Eligibility

Eligible products may be returned within 7 days of delivery, provided that the product:

Is unused and in its original condition.

• • Is in its original packaging with all accessories and labels.
  • Is suitable for resale.
  • Is accompanied by proof of purchase.

Products that have been installed, used, modified or damaged after delivery may not be eligible for return.
All returns are subject to inspection and approval.

– Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please provide:

• • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and packaging.

Once verified, we will arrange an appropriate replacement, repair or refund.

– Change of Mind

Changed your mind? You may request a return within 7 days of delivery, provided the product is unused, unopened where applicable, and in its original condition.

For change-of-mind returns:

• • Return shipping costs are the customer’s responsibility.
  • Original delivery charges are non-refundable.
  • The product must be suitable for resale.

– Refunds & Exchanges

Once we receive and inspect your returned product, we will confirm whether the return has been approved. Approved refunds will normally be processed using the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider or bank. Exchanges are subject to product availability. If the replacement product costs more, the difference will be payable by the customer.

– Products That Cannot Be Returned

Returns may not be accepted for:

• • Used or installed products.
  • Special-order or custom-made products.
  • Clearance or end-of-line products marked as non-returnable.
  • Gift cards or vouchers.
  • Products damaged through misuse, negligence or incorrect installation.

This does not affect any consumer rights provided under applicable South African law.

– How to Request a Return

Before sending any product back, please contact our customer support team with:

Order Number
Full Name
Product Details
Reason for Return
Photos, where applicable

Our team will provide you with the appropriate return instructions.