Privacy Policy

Last Updated: September 2026

At ZAK Home & Lighting, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, create an account or contact us.

1. Information We Collect

We may collect information such as:

    • Your name and contact details
    • Billing and delivery address
    • Order and transaction information
    • Account information
    • Customer enquiries and communications
    • Technical information such as IP address, browser, device information and website usage
    • Information collected through cookies and similar technologies

2. How We Use Your Information

We use your information to:

    • Process and deliver your orders
    • Process payments securely
    • Manage your account
    • Provide customer support
    • Send order confirmations, invoices and other important communications
    • Improve our website, products and services
    • Prevent fraud and maintain website security
    • Meet our legal and regulatory obligations

If you choose to receive marketing communications, we may also send you information about new products, promotions and special offers. You can unsubscribe at any time.

3. Payment Information

Payments made through our website are processed by secure third-party payment providers. ZAK Home & Lighting does not store your full credit or debit card details, CVV or online banking credentials.

4. Cookies

Our website uses cookies to improve your browsing experience, remember preferences, maintain shopping cart functionality, analyze website usage and improve security and performance.

You can disable cookies through your browser settings, although some website features may not work properly as a result.

5. Sharing Your Information

We do not sell, rent or trade your personal information.

Where necessary, we may share relevant information with trusted service providers such as payment processors, delivery companies, hosting providers, IT service providers, and professional advisers. These parties are expected to protect your information and use it only for the services they provide.

We may also disclose information where required by law or by a lawful authority.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

    • Request access to your personal information
    • Request correction of inaccurate information
    • Request deletion where legally permitted
    • Object to certain processing of your information
    • Withdraw consent where applicable
    • Ask how your information is being processed

You may also lodge a complaint with the Information Regulator of South Africa.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements. Any updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

ZAK Home & Lighting
Shop No. 6, Prinschurch Building
216 Sisulu Street, Pretoria Central
Pretoria, 0002, South Africa
Phone: +27 82 567 5246
Email:  info@zakhomeandlighting.co.za

We are committed to handling your personal information responsibly, transparently and in accordance with applicable privacy laws.